Buying large lots of books has never been easier; you can have a thousand books delivered to a home or business with a single click of a button. While e-commerce has made shopping as simple as ever, there is always a level of uncertainty that comes with doing online transactions. One of the few disadvantage of shopping online is it is tough to get that “feel” for a business that you get when spending some time in a store or office. Considering the following factors will help you pick the best quality online book distributor to meet your needs.
First Impressions Are Everything
A business that has a poor quality website usually offers poor quality products and service. If a business doesn’t bother to make their site attractive, informative, and easy to navigate, they are unlikely to go out of their way to provide quality customer service. A cheap and updated website doesn’t exactly inspire customer confidence when it comes to handing over personal banking information either; poor online financial transaction still present a significant danger to consumers. A professional online business knows that their website is a reflection of their company and services, and treats it like such.
Inventory and Delivery Time
If you buy books wholesale, you likely need them to be delivered according to a specific deadline. Some online vendors may claim to have items on stock, while in reality those items are on backorder, are printed on demand, or have yet to be ordered. A quality book distributor will provide you with honest and detailed information as to their inventory and shipping practices. Honesty is the key to any business transaction; a good book wholesale business will always be honest about inventory and shipping information.
Customer Service or Bust
As an e-commerce shopper, you should expect the same quality of customer service that you receive at your favorite brick-and-mortar store. While the internet can feel impersonal, a good online business will take the time to answer any and all questions and provide detailed information on their business and inventory. Businesses that are hard to reach or don’trespond to phone calls or e-mails probably don’t deserve your business. After all, who wants to go out of their way to give a lazy business their money? The effort should be on their side, not yours. A quality business will put in that extra effort to develop a mutually beneficially relationship, onethat will keep you as a customer for a long time to come.
Enthusiasm and Passion are a Good Sign
People that go into the book industry are typically there for a reason—they love books! A bookseller’s website should reflect their passion for the books and services they offer. Business that offer detailed and interesting information about their inventory are likely involved in a labor of love, and will carry that enthusiasm on as you do business with them. Books businesses that are involved with literacy and education related non-profits further prove their dedication to their products and services. Involvement in charities is a good sign of a healthy and established business; struggling businesses obviously aren’t likely to have the means to donate time or money to charity.
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